Privacy Policy

Last updated: May 25, 2026

Show My Stage LLC (“we,” “us,” or “our”) operates the website https://www.showmystage.com, the Show My Stage mobile application, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Services.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services. Our Terms & Conditions also apply.

1. Who we are

Show My Stage LLC
7801 Alma Drive Suite 105, PMB 1076
Plano, TX 75025, United States
Email: admin@showmystage.com
Phone: (469) 956-9870

2. Eligibility

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

3. Information we collect

3.1 Information you provide

• Account data: name, email, password (stored hashed), date of birth.
• Profile data: bio, photos, performance links, pricing, availability, business details.
• Event and hiring data: event details, invitations, applications, messages you send in event chat.
• Communications: contact form submissions, support requests, survey responses.
• Preferences: notification settings, timezone, and similar account preferences.

3.2 Information collected automatically

• Device and app data: device type, operating system, app version, push notification tokens.
• Log and security data: IP address, timestamps, authentication events, and error diagnostics (without intentionally logging passwords or full message content in routine logs).
• Usage data: how you interact with features (e.g. pages viewed, actions taken) where analytics are enabled.

3.3 Information from third parties

• OAuth sign-in (Google or Apple), when you choose those options on supported platforms: provider identifier and basic profile fields permitted by the provider.
• Content you link (e.g. YouTube performance videos) subject to those services’ policies.

4. How we use information

We use personal information to:

• Create and manage your account and authenticate you (including two-factor codes where enabled).
• Operate artist discovery, event assembly, invitations, open calls, and messaging between users.
• Send transactional emails and push notifications (e.g. invites, event updates, mentions).
• Improve search and recommendations (including AI-assisted features such as similar artists and profile suggestions).
• Maintain security, prevent fraud and abuse, and enforce our Terms.
• Comply with law and respond to lawful requests.

5. Legal bases (EEA/UK users)

Where GDPR applies, we rely on: contract (providing the Services); legitimate interests (security, improvement, fraud prevention); consent where required (e.g. certain marketing or optional cookies); and legal obligation.

6. How we share information

We do not sell your personal information. We may share information with:

• Other users — as you direct (public profiles, event lineups, chat messages, reviews).
• Service providers who process data on our behalf, including hosting, email, image hosting, real-time chat, push delivery, and AI/search infrastructure. Categories include cloud hosting, Mailgun (email), Twilio (SMS), Cloudinary (images), Stream (chat), Expo push services, OpenAI and Pinecone (search/AI features), and error monitoring where configured.
• Legal and safety — when required by law or to protect rights, safety, and integrity of the Services.
• Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required.

6.1 SMS and mobile information

If you opt in to SMS messages (phone verification codes and event notifications), we use your mobile phone number and SMS consent information solely to deliver those messages, via our SMS delivery provider (Twilio) acting on our behalf. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. You can opt out at any time by replying STOP or using the SMS toggle in your notification settings. See our SMS Messaging Policy for full details.

7. International transfers

We are based in the United States. If you access the Services from other regions, your information may be processed in the U.S. and other countries where our providers operate. We use appropriate safeguards where required by law.

8. Retention

We retain personal information while your account is active and as needed to provide the Services, resolve disputes, enforce agreements, and meet legal obligations. When you delete your account, we delete or anonymize associated data subject to limited exceptions (e.g. backups for a short period, legal holds, or non-identifying audit logs).

9. Your rights and choices

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may also withdraw consent where processing is consent-based.

• Account deletion: In the mobile app, go to Profile → Settings → Delete account. On the web, contact us if self-service is unavailable. Deletion is permanent.
• Marketing: Use unsubscribe links in emails or adjust notification preferences in Settings.
• Access/correction: Update profile fields in the app or website, or email admin@showmystage.com.

EEA/UK residents may lodge a complaint with a supervisory authority. California residents may have additional rights under the CCPA/CPRA; contact us to exercise them.

10. Security

We use administrative, technical, and organizational measures appropriate to the risk, including encryption in transit (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure.

11. Children

The Services are not directed to children under 18. See Section 2.

12. Changes to this policy

We may update this Privacy Policy. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-app notice where appropriate.

13. Contact us

Questions or requests regarding privacy:
admin@showmystage.com
Or use our contact form.